Stranded on a Mountain? Rivian's CEO Announces They'll Reach You.
Joel Feder
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Whether it’s over the river, through the woods, or simply down the highway, Rivian’s mobile service team will come to you, as stated by the company’s CEO.
During an exclusive interview with The Drivecast in Park City, Utah, alongside the R2 launch, Rivian's Founder and CEO RJ Scaringe remarked, “If you need service while on the side of a mountain, we can send a truck there.” It’s a bold assertion, one that few, if any, automaker CEOs would likely make.
You can listen to the full conversation, beginning when Scaringe discusses mobile service below.
Since the beginning, service for Rivian has been a hot-button issue. At one point, customers were waiting between 40 to 50 days for their cars to receive repairs. However, Scaringe indicated that those times are behind them. Part of the answer lies in the company’s mobile service system.
Scaringe stated, “One thing about service that we haven’t discussed enough, and I see it starting to come up in customer forums, is that more than half of our service is completed via mobile service. Our aim is for that percentage to increase significantly. We’d like it to reach 75% to 80% of our service activities.”
Mobile service operates exactly as it sounds. Scaringe elaborated that the program allows, “for those who haven’t experienced it, if your car has an issue while parked in your driveway, you can submit a ticket requesting service. We then send a technician to your home. We have a fleet of about 800 mobile service vehicles, mainly our vans, which are equipped like a service station. We’ve also got some Rivian service trucks, which we refer to as RSTs.”
“The advantage of the trucks is that they can go anywhere. So if you're in need of service and find yourself on the side of a mountain, we can send a truck there,” said Scaringe.
While the target is for mobile service to account for 75% to 80% of service, the current figure is just under 60%, according to Scaringe. “The great thing about this is that you don’t need a loaner vehicle, you don’t have to worry about drop-offs, and you don’t even need to be present. We can access the car ourselves,” Scaringe added.
He characterized the mobile service aspect of the company as “super convenient.”
In a previous conversation, Mike Koval Jr, who was the Senior Vice President at Jeep, mentioned at the 2025 Chicago Auto Show that the brand was planning to introduce a mobile service program in 2025, which never came to fruition. Tesla was the pioneer of mobile service, with some traditional automakers such as Ford and Lincoln following suit.
If your Rivian happens to break down on the side of a mountain, we’d like to hear about your experience, especially if the company sends a team to address the issue.
Have a story? Reach out to us at tip@thedrive.com.
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Stranded on a Mountain? Rivian's CEO Announces They'll Reach You.
Rivian CEO RJ Scaringe informed The Drive that the company's mobile service fleet consists of approximately 800 vehicles, including specialized trucks capable of reaching customers anywhere.