Stuck on the Side of a Mountain? Rivian’s CEO Promises They’ll Reach You.

      Joel Feder

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      Whether you’re across the river, through the woods, or just traveling down the highway, Rivian’s mobile service team is ready to come to you, as stated by the automaker’s CEO.

      During an exclusive one-on-one interview with The Drivecast set against the backdrop of the R2 launch in Park City, Utah, Rivian’s Founder and CEO RJ Scaringe said, “If you require service while on the side of a mountain, we can dispatch a truck to assist you.” It’s a bold claim, one that few, if any, other automaker CEOs might dare to make.

      You can listen to the full conversation starting from when Scaringe discusses mobile service below.

      Service has been a critical issue for Rivian since its inception. At one point, customers faced wait times of 40 to 50 days just to get their vehicles into a repair shop. Scaringe asserted that those delays are a thing of the past, attributing part of the improvement to the company’s mobile service offerings.

      Scaringe remarked, “One aspect of service that we haven't highlighted enough, but is starting to appear in customer discussions, is that over half of our service is completed via mobile service. Our aim is for that to increase significantly. We’d like to reach 75 to 80% of our service activities through this method.”

      Mobile service is literally what it sounds like. Scaringe described the program, saying, “For those unfamiliar, if your car is parked in your driveway and has an issue, you can submit a request for service. We then send a technician to your location. We have a fleet of around 800 mobile service vehicles, largely comprised of our vans, which function like a service station on wheels. We also have what we call Rivian Service Trucks (RSTs).”

      “What’s impressive about the trucks is their ability to reach any location. So if you find yourself needing service on the side of a mountain, we can send a truck there,” Scaringe explained.

      While the target is for 75% to 80% of service to be mobile, the current figure stands at just under 60%, according to Scaringe. “The great part of this system is there’s no need for a loaner vehicle, you don’t have to worry about drop-offs, and you don’t even need to be present. We can access the car ourselves,” Scaringe noted.

      He described the mobile service aspect of the company as “super convenient.”

      In his previous role, former Jeep Senior Vice President Mike Koval Jr. told me at the 2025 Chicago Auto Show that the company was set to launch a mobile service program in 2025, which ultimately did not occur. Tesla was the pioneer of mobile service, and some traditional automakers, including Ford and Lincoln, have since adopted similar programs.

      If your Rivian breaks down on the side of a mountain, we want to hear about your experience, especially if the automaker dispatches a team to repair the vehicle.

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